Customer Service Representative

If you enjoy meeting people, finding answers and making someone’s day a little easier, we would like to meet you. Our San Antonio team is hiring a Customer Service Representative who brings enthusiasm to conversations, listens carefully and follows through when someone needs help.

This is a full-time, on-site opportunity supporting customers and attendees across our events and promotional activities.

Start with support. Build your confidence.

You do not need previous customer service experience. We will introduce you to our services, booking procedures and customer support systems, with guidance from the team as you learn.

Working alongside the customer service lead and event team, you will develop practical skills in communication, problem-solving and handling different requests.

Turn questions into clear next steps

Your day will include a mix of conversations and follow-ups:

• Respond to customer inquiries in person, by phone and through email
• Explain event information, booking details and registration requirements
• Help customers update their details or make changes to existing arrangements
• Resolve straightforward concerns and refer complex requests to the appropriate colleague
• Record accurate notes and keep customer information current
• Share feedback with the team and follow up on outstanding questions

Bring the energy. Keep the promises.

We are looking for someone approachable, dependable and comfortable speaking with different people. You enjoy a lively working environment, but you also know when to slow down, listen and check the details.

Basic computer skills, patience and a willingness to learn are important. You do not need a college degree or specialist qualification to be considered.

As a Customer Service Representative, you will help create a welcoming experience while learning how customer support and event operations work together.

Ready to put your people skills to work? Apply with your resume.

We provide equal employment opportunities and base hiring decisions on relevant abilities and qualifications, consistent with applicable law.

Pay: $19.75 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Work Location: In person