Customer Service Representative

Customer Service Representative

Permanent | Full-time | Welshpool, WA

KLINGER Australia is seeking an experienced and customer-focused Customer Service Representative to join our Sales & Business Development team at our Welshpool, Western Australia site on a permanent full-time basis.

This role is ideal for someone who enjoys working closely with customers, thrives in a fast-paced industrial environment, and takes pride in delivering accurate, timely service.

About the Role

As part of our Customer Service team, you will support customers with product enquiries, quotations, order processing, and ongoing service support. You will liaise closely with internal sales, production, warehouse, and logistics teams to ensure customer expectations are met and exceeded.

Key Responsibilities

• Respond to customer enquiries, quotations, orders, and complaints in a timely and professional manner

• Process customer orders accurately using the Epicor ERP system

• Maintain customer records and interactions within HubSpot

• Proactively follow up and expedite customer orders

• Liaise with internal sales, production, warehouse, and logistics teams

• Provide internal support to field sales personnel

• Escalate customer complaints and service issues as required

• Comply with all Health, Safety & Environmental policies

• Contribute positively to a collaborative and respectful team culture

About You

You will bring:

• Previous experience in a customer service or internal sales role

• Strong communication and relationship building skills

• High attention to detail and commitment to accuracy

• Ability to manage multiple priorities in a dynamic environment

• Proficiency in Microsoft Office (Excel, Word, Outlook)

• ERP system experience (Epicor experience highly regarded) A positive, proactive, and customer focused approach

What We Offer

• Full time permanent position within a global business

• Based at our Welshpool, WA operation

• Supportive and collaborative team environment

• Opportunity to work with a well established and respected industrial brand

How to Apply

If you are a motivated Customer Service professional looking for a fixed term opportunity in Perth, we would love to hear from you.

Apply now with your resume and a brief cover letter outlining your suitability for the role.