Customer Service Representative

Job Summary
Join our dynamic team as a Customer Service Representative and Office Support professional, where your enthusiasm and organizational skills will drive exceptional client experiences and streamline office operations. In this role, you will serve as one of the frontline ambassadors for our company, providing outstanding customer support, managing client communications, and supporting daily administrative functions. Your abilities, technical proficiency, and strong communication skills will be essential in creating a welcoming environment for clients and colleagues alike. This paid position offers an exciting opportunity to develop your sales, data entry, and call center expertise while making a meaningful impact every day.

Responsibilities

• Greet clients and visitors warmly via phone, email, or in person, ensuring professional phone etiquette and clear communication
• Handle customer inquiries promptly and effectively through outbound and inbound calls, providing accurate information and solutions
• Support sales efforts by engaging with clients, identifying needs, and promoting relevant services or products
• Manage data entry tasks accurately using Microsoft Office tools to update client records, logs, and reports
• Assist with cash handling procedures during transactions or payments, maintaining accuracy and security
• Coordinate office support activities such as scheduling appointments, organizing and creating files, and maintaining supplies
• Resolve customer service issues by analyzing problems quickly and offering effective solutions to enhance client satisfaction

Experience

• Previous call center experience or customer support roles demonstrating strong phone communication skills
• Proven ability to handle multiple tasks efficiently in a fast-paced environment with excellent organizational skills
• Bilingual or multilingual proficiency (English plus additional languages) is highly desirable for serving diverse clients
• Familiarity with Microsoft Office applications (Word, Excel, Outlook) for data management and correspondence
• Quick Books experience
• Experience in sales or client services that showcases persuasive communication and problem-solving capabilities
• Strong typing skills combined with technical proficiency in computer systems to ensure accurate data entry and record keeping
• Knowledge of customer service best practices including active listening, empathy, and professional writing skills

Pay: $22.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person