Customer Service Representative

Job Summary

The Customer Service Representative serves as the first point of contact for visitors, customers, and employees, creating a professional and welcoming experience. This position is responsible for answering and directing phone calls and greeting guests. The Customer Service Representative assists with customer inquiries, resolves routine issues, maintains accurate records, and ensures effective communication between departments. In addition, this role supports the company's e-commerce operations by processing online orders, preparing order documentation, coordinating shipments, and ensuring orders are fulfilled accurately and efficiently. Success in this role requires strong interpersonal skills, attention to detail, professionalism, and the ability to multitask in a fast-paced environment while delivering excellent customer service.

Essential Duties & Responsibilities

· Greet and assist visitors, customers, and vendors in a courteous and professional manner.

· Answer, screen, and direct incoming phone calls.

· Respond to customer questions, concerns, and requests in a timely manner.

· Process paperwork, data entry, filing, and other administrative tasks.

· Coordinate company lunch events

· Maintain confidential information and records.

· Assist with e-commerce order fulfillment, including processing online orders, preparing shipping documents, coordinating order shipments, and ensuring timely and accurate delivery to customers.

· Support various departments with clerical and administrative duties as assigned.

Qualifications

· High school diploma or equivalent required.

· Previous customer service, receptionist, or administrative experience preferred.

· Proficiency in Microsoft Office and general office equipment.

· Excellent verbal and written communication skills.

· Strong organizational and multitasking abilities.

· Ability to work independently while maintaining a positive and professional attitude.

Physical Requirements

· Prolonged periods of sitting, standing, and working at a computer.

· Ability to occasionally lift and carry up to 20 pounds.

· Frequent use of hands and arms for office and computer work.

Work Environment

· Food manufacturing facility

· Requires adherence to food safety, GMPs, and personal hygiene standards

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Health insurance

· Life insurance

· Paid time off

· Vision insurance

Work Location: In person

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person