Customer Service Representative

Want a customer service career that is anything but boring? Step away from generic call centers and bring your talents to Showmen Supplies, where things are always moving!

We are looking for a sharp, proactive Customer Service Representative to join our team. In this role, you are the critical link connecting our sales department, our warehouse, and our customers. One minute you’ll be processing a specialized equipment order, and the next you’ll be collaborating with shipping to track down a time-sensitive delivery heading straight to a major midway or event.

If you are an organized problem-solver, an excellent communicator, and someone who thrives on keeping things running smoothly behind the scenes, you’ll fit right in!

Compensation

$22-25/hour. The starting rate is negotiable and open to discussion for those with advanced experience, a unique background, or specialized skills.

About Showmen Supplies

We are North America’s leading distributor of specialty lighting, power distribution, and electrical equipment tailored exclusively for the entertainment, carnival, and amusement park industries. From theme parks and movie sets to the country’s biggest state fairs, our niche business is right in the middle of the action. We’re proud of our history as a family-owned business for over 60 years, and our day-to-day operations are fast-paced and highly specialized. Working here means being a part of a tight-knit team in an incredibly exciting industry where no two days look the same.

Summary/Objective

The Customer Service Representative provides exceptional, high-touch service to all internal and external customers. By developing an in-depth understanding of our specialized product lines and programs, you will communicate effectively across departments to ensure customer expectations are consistently exceeded.

Essential Functions

• Answer incoming sales calls to provide product info, unit pricing, and shipping dates, while keeping customers updated on any delays.
• Handle the accurate receipt, input, and processing of customer purchase orders, changes, and returns using our ERP software.
• Work closely with our sales, warehouse, and shipping teams to ensure all documentation is accurate and orders move smoothly.
• Monitor customer order timelines, follow up on progress, and coordinate with internal teams or carriers to trace or expedite deliveries.
• Handle customer complaints, escalate complex issues to the Operations Manager when needed, and resolve order and billing disputes.
• Keep detailed documentation files and ensure all customer information is accurately maintained in our company database.

Competencies

• Customer Focus & Rapport: A natural service-oriented attitude with the ability to build quick rapport, listen actively, and accurately identify customer needs.
• Effective Communication: Clear, professional verbal and written skills, including the ability to ask strategic questions and smoothly handle customer concerns.
• Problem Solving & Critical Thinking: Sharp analytical skills to troubleshoot order issues, paired with a commitment to learn our specialized product lines.
• Accountability & Professionalism: High ethical standards, strong personal accountability, and the resilience to handle high-pressure situations or adversity calmly.

Required Education and Experience

• 4+ years of relevant industry or professional customer service experience
• High school diploma or equivalent

Preferred Education and Experience

• Associate or Baccalaureate level degree in business, operations, or a related field.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smartphones, photocopiers, and filing cabinets.

Physical Demands

Most of the day will be spent sitting at a desk, working on a computer, and talking on the phone with customers. This position also requires frequent walks between the office and the warehouse to check on orders and coordinate with team members.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person