Customer Service Representative

Pay is dependent upon qualifications

Conveyor Components Company currently has an opening for a Customer Service Representative in our Michigan Office. This position is responsible for interacting with customers on behalf of the organization and will provide information about products, provide quotations, take orders, track orders, and follow up.

Basic functions, essential functions, and specific duties:

• Build sustainable relationships and trust with customers' accounts through open interactive communication.
• Manage incoming sales requests to provide pricing, lead times, delivery tracking, product information, company information, placing orders, change orders, RGA's, credits, etc.
• Process and maintain various paperwork such as Pro-Forma Invoices, product tag data for customer projects, sales stock adjustments and coordinate department sales order at the end of the day.
• Following up with customers to check that they are satisfied with their purchasing experience.
• Determining the quickest most effective ways to answer a client or customer's questions.
• Meet personal and Sales Team targets and call handling quotas.

Education and other Qualifications:

• High School Diploma required.
• 2-year college degree or equivalent experience desired.
• Mechanical aptitude.
• Basic understanding of product.
• Computer skills.
• Basic math skills.
• Strong communication and interpersonal skills.
• Reliable with excellent attendance.
• Sales skills.
• Ability to multitask.
• Work safely with ability to sit at static work location for extended periods.

NOTICE TO APPLICANTS

• When applying, be sure to include evidence that you have 1-2 years of customer service experience (resume, description of years of experience, etc.).
• Any offer of employment is contingent upon a pre-employment screening process. The process is understood to encompass all forms of pre-employment screening, including but not limited to: 10 panel drug screen, physical, criminal background, sex offender registry, education, training and licensing verification, employment history, and references.

Cotterman Company is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Michigan Veteran’s Affairs Agency Certified Veteran Friendly Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Sales & Customer Support: 1 year (Preferred)

Ability to Commute:

• Croswell, MI 48422 (Preferred)

Work Location: In person