Customer Service Representative

Maloney Glass & Overhead Door | Tupelo, MS

About Us

Maloney Glass & Overhead Door is a long-established, industry-recognized company built on integrity, quality craftsmanship, and a commitment to providing excellent service. Our reputation for success is driven by skilled employees, strong teamwork, and a desire to be the best at what we do.

We strive to provide a friendly, professional, and safe work environment where employees can learn, grow, and contribute to the success of the team.

Position Summary

Maloney Glass & Overhead Door is seeking an energetic, dependable, and customer-focused Customer Service Representative to join our team in Tupelo, Mississippi.

This position plays an important role in providing excellent service to our customers while supporting the daily operations of our office and service team. The ideal candidate is friendly, organized, professional, and able to manage multiple priorities in a fast-paced environment.

Responsibilities include assisting customers by phone and in person, responding to service requests, coordinating information with team members, and helping ensure each customer receives prompt, professional, and dependable service.

Key Responsibilities

• Answer incoming phone calls and assist customers in a friendly and professional manner.
• Greet customers and visitors and direct them to the appropriate person or department.
• Respond to customer questions and gather information regarding service needs and requests.
• Assist with scheduling and coordinating service calls and appointments.
• Communicate customer information accurately to technicians, managers, and other team members.
• Follow up with customers regarding service requests, scheduling, and other needs.
• Enter and maintain accurate customer, job, and service information.
• Assist with preparing work orders and other customer or service-related documentation.
• Handle general office duties, filing, data entry, and document organization.
• Assist with customer invoices, payments, and basic account questions as needed.
• Maintain organized and accurate records.
• Work closely with the service, installation, sales, and office teams to provide a positive customer experience.
• Assist with other administrative and customer service responsibilities as needed.

Ideal Candidate

The successful candidate will have:

• A positive, professional, and customer-focused attitude.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Strong computer and data-entry skills.
• The ability to manage multiple tasks and priorities in a busy office environment.
• Strong follow-up skills and a commitment to completing tasks.
• The ability to communicate professionally with customers, vendors, technicians, and company personnel.
• A dependable and flexible approach to work.
• A willingness to learn about the glass and overhead door industry.
• A team-oriented mindset and willingness to help others.

Education & Experience

• High school diploma or equivalent required.
• College education or additional administrative/business training is preferred but not required.
• Previous customer service, office, administrative, dispatch, or front-desk experience preferred.
• Experience in the glass, overhead door, construction, service, or related industry is a plus.
• Proficiency with Microsoft Word, Excel, Outlook, and general computer applications preferred.
• Experience working directly with customers by phone and in person is preferred.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person