Customer Service Representative

Customer Service Representative

JobID: 1174

• • Position Type:
    Clerical/Administrative/Customer Service Representative
  • Date Posted:
    10/14/2026
  • Location:
    City of Seguin

  Job Description: CUSTOMER SERVICE REPRESENTATIVE

  PAY GROUP: U5
  City of Seguin Pay Schedule

  SUMMARY OF POSITION:

  Receives various payments and provides accurate accounting of same; processes applications for initiation, transfer and/or discontinuance of utility services.

  EXAMPLES OF WORK:

  Essential Duties*

  • Receives and process various payments through payment windows;
  • Processes applications for initiation, transfer, and/or discontinuance of utility services which includes: entering customer information into the computer assigning services and generating appropriate service orders;
  • Responsible for reconciling own cash drawer daily;
  • Prepares and delivers various bank deposits;
  • Prepares cut off list;
  • Processes and distributes NSF checks and accompanying documentation;
  • Inventories office supplies;
  • Answers inquiries from the public;
  • Responsible for the opening and closing of the cash vault; and

  Other Important Duties*
  Performs such other duties as may be assigned.

  REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  Demonstrated ability to: learn standard computer spreadsheet operation.

  Ability to: perform a volume of numerical detail work with speed and accuracy; make mathematical computations with and without mechanical assistance; maintain positive attitude and accurate work habits during stressful interactions with the public; prepare financial and other records in a systematic, neat, legible manner; make changes accurately; multitask and work in a fast paced environment; establish and maintain effective working relationships with co-workers; work with members of the public in a pleasant and courteous manner; and follow complex instructions.

  ACCEPTABLE EXPERIENCE AND TRAINING:
  High school graduation or its equivalent; experience in customer service; and one year of related experience to include cash handling and reconciliation; computer experience preferred.

  CERTIFICATES AND LICENSES REQUIRED:
  Must be bondable.

  For full job description click on the attachment

  • Salary is $21.31/hour
  • Position Will Remain Open Until Filled
  • The City of Seguin is an "Equal Opportunity Employer" (AA/EOE)
  • For the purpose of compliance with the Americans With Disabilities Act (ADA). This job description does not take into account potential reasonable accommodations.