Customer Service Representative

Upbeat, inviting person needed for busy, four doctor veterinary clinic in Georgetown, Kentucky. Responsibilities include answering phones, making appointments, checking in patients, completing payment transactions, managing files and helping around the clinic as needed. Multitasking and phone skills are a must for this role, as well as hospitality for our clients and patients.

Summary

As a Customer Service Representative, you will be essential in delivering outstanding support and ensuring customer satisfaction. You are the first impression of our clinic and so vital to the performance of the hospital. Reporting to the Practice Manager, your core skills in communication, phone etiquette, and data entry will enable you to effectively assist clients with their inquiries. Premium skills in communication and sales will enhance our service offerings. Additionally, any relevant skills in Microsoft Office and call center operations will support our team's efficiency and responsiveness. Join us to make a positive impact on our clients' and patients' experiences in a fast-paced environment.

Qualifications

• Proficient in English with strong communication skills
• Experience in customer support and client services
• Experience in high-pace environment and ability to adapt to changes
• Excellent phone etiquette and data entry capabilities
• Familiarity with Microsoft Office and general computer skills
• Ability to handle cash and perform outbound calling
• Previous experience in a clinic environment is preferred

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Ability to Commute:

• Georgetown, KY 40324 (Required)

Work Location: In person