Customer Service Representative

ABOUT THE CANMAN

We're a family-built, whole-home pest prevention company serving Dallas–Fort Worth — the only company that protects your entire home, with trash can cleaning, home seal-up, and pest control under one roof. We've earned 1,500+ five-star Google reviews by doing what we say we'll do. We promote from within, and we dominate the details.

ABOUT THE ROLE

You'll be the voice of The CanMan. Twelve months in, success looks like this: every call, email, and text gets a fast, friendly answer. Every install is coordinated from sale to completion without the customer ever having to chase us. Past-due balances stay rare because you stay on top of them. And every new customer gets a welcome call that sets the tone — which is why our five-star reviews will start mentioning you by name.

WHAT YOU'LL OWN

• Customer communication — answer inbound calls, emails, and texts fast, and handle them completely the first time

• Install coordination, sale to completion — dispatch crews, build jobs in our scheduling software, process customer financing authorizations, and collect final payment

• Accounts receivable — keep customer balances current and make the follow-up calls when they're not

• Welcome calls — call every new customer within one business day of sign-up using our welcome script

• Review shout-outs — track incoming five-star reviews and recognize the technicians who earned them

• Clean records — keep every customer account accurate and up to date in our system

WHAT WE'RE LOOKING FOR

Required:

• 1+ year in a phone-based customer service, dispatch, or scheduling role

• Experience handling customer payments, billing, or past-due follow-up

• Daily experience with a CRM, dispatch, or field service software

• Able to work Monday–Friday from our office in Rowlett, TX

Nice to have:

• Home services experience — pest control, HVAC, plumbing, electrical, or lawn

• Experience with GorillaDesk, RingCentral, Stripe, or consumer financing (GreenSky)

• Bilingual English/Spanish

PAY & BENEFITS

• $20–$23/hour, depending on experience

• Up to $350/month toward your health insurance premium

• Paid training on every system you'll use

• A seat at a fast-growing company that promotes from within

HOW TO APPLY

Apply right here on LinkedIn — it takes two minutes. We review applications daily and move fast.