I
I3 INFOTEK INC
Customer Service Representative
9 days ago
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Important information
Contract type:
Freelance / Contract
Location:
Tucson, AZ, USA
Work mode:
Onsite
Published on:
15 October 2026
What they need
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or
- obtain details of complaints.
- Provide a service such as a license, registration, title, permit, or program eligibility information
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues.
- Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis
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