Customer Service Representative

Who we are?

Schindler Lifts Australia is part of the Schindler Group, one of the world's leading elevator companies, operating in more than 100 countries and employing over 60,000 people globally. Founded in Switzerland in 1874, Schindler is one of Australia's largest suppliers of elevators, escalators and moving walkways, employing over 1,100 people nationwide who design, install, service and modernise urban transport systems across a diverse range of buildings.

At Schindler, we are passionate about developing our people and creating long-term career opportunities within a supportive and inclusive environment.

What is the role?

We are currently seeking customer-focused and reliable individuals to join our team based in Alexandria, NSW.

We have two Night Shift opportunities available:

1 x Full-Time Night Shift

• Wednesday, Thursday, Friday & Saturday
• 8:00 PM - 6:00 AM

1 x Part-Time Night Shift (12-Month Fixed-Term Contract)

• Sunday, Monday & Tuesday
• 11:00 PM - 7:00 AM

As a key member of our Customer Service Centre, you will be responsible for managing inbound customer enquiries, coordinating service requests, dispatching technicians, and ensuring our customers receive exceptional support when they need it most.

Working within a fast-paced environment, you will be the first point of contact for customers and play a critical role in maintaining service excellence throughout the night.

To be successful in this role, you will possess:

• Previous experience in customer service, call centre, dispatch, administration, or service coordination roles.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organisational skills.
• The ability to remain calm and professional in a fast-paced environment.
• Strong computer literacy and ability to navigate multiple systems.
• A customer-focused attitude and willingness to learn.

What's in it for you?

• Base hourly rate of $32.89 per hour plus applicable shift loadings
• Stable and predictable night shift rosters
• Birthday Leave
• Career development and genuine progression opportunities within a global industry leader
• Fitness Passport with access to over 1,700 fitness facilities nationwide
• Further education funding support
• Access to employee discounts and partner benefits
• Supportive and collaborative team culture
• Regular social and wellbeing initiatives
• Modern purpose-built office in Alexandria
• Free onsite parking or a short walk from Mascot Station
• Ongoing training and professional development opportunities

How do I apply?

If you are seeking an opportunity to join a Global Industry Leader and believe you possess the skills and experience required to succeed in this role, please submit your application through our Careers site.

We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with multicultural backgrounds and people living with disability are strongly encouraged to apply. Please note we do not accept unsolicited applications from recruitment agencies for any position.