Customer Service Representative

About Reliance Smart Data:
Reliance Smart Data is a technology services firm delivering data management, operational support, and client infrastructure solutions. We partner with organizations to streamline complex data workflows and maintain high standards of operational execution.

Position Summary:
We are seeking a dedicated Customer Service Administrator to join our Dallas operational team. In this role, you will manage client communications, maintain database integrity, and serve as an essential link between our client base and internal operations teams.

Key Responsibilities:

• Deliver prompt, professional, and accurate support across client communication channels (email, ticketing systems, and live web chat).
• Maintain, update, and verify corporate database records to ensure strict compliance with internal data governance standards.
• Perform routine quality control audits on data entries to identify and correct discrepancies or missing information.
• Collaborate with cross-functional team leads to escalate complex inquiries and streamline administrative workflows.
• Document customer interactions and operational feedback to contribute to ongoing service level improvements.

Qualifications & Experience:

• Demonstrated experience in administrative support, customer service, or data management environments.
• Exceptional written and verbal communication skills with strong attention to detail.
• Tech-savvy with strong working knowledge of standard database tools, CRM software, and Microsoft Office / Google Workspace applications.
• Strong problem-solving skills and the ability to manage task priorities independently in a fast-paced environment.
• High school diploma or equivalent required; post-secondary education or administrative certifications preferred.

Compensation & Benefits:

• Competitive hourly compensation package ($24.00 – $29.00/hr, structured on experience).
• Comprehensive initial onboarding program and ongoing training resources.
• Dynamic professional growth opportunities within an expanding data solutions company.

Pay: $24.10 - $29.02 per hour

Expected hours: 40.0 per week

Benefits:

• Employee assistance program
• Flexible schedule

Work Location: Hybrid remote in Dallas, TX 75201