Customer Service Representative

Job Title: Customer Service Assistant

Location: Nottingham

Job Type: Full-time, Permanent

Working Hours: Monday to Friday, 9:00 am – 5:30 pm

Salary: Guaranteed base pay plus benefits and performance-related rewards

About the Opportunity

Some people are naturally good with people. They listen carefully, communicate clearly and help others feel at ease. We’re looking for a Customer Service Assistant who enjoys meeting people, understanding their needs and making everyday interactions a positive experience. No previous experience is essential, as training and ongoing support will be provided.

Customers Come First

Good customer service is about making people feel heard, respected and well-informed. You’ll speak with customers face-to-face, understand their questions and explain relevant brands, products or services in a friendly and straightforward way. The role may also involve recommending suitable options and supporting customer acquisition and sales where appropriate.

What Good Customer Service Looks Like Here

• Listening carefully to understand what customers need.
• Asking helpful questions before suggesting suitable options.
• Explaining product and service information clearly.
• Being patient when customers need extra guidance.
• Responding to questions in a professional and approachable manner.
• Helping customers explore solutions that suit their requirements.
• Maintaining a positive attitude throughout customer interactions.
• Working with colleagues when additional information or support is needed.

The Qualities We Value

Previous customer service experience isn't essential. A willingness to learn, a reliable approach and an interest in working with people are what matter most.

• Empathy: Understanding different perspectives and treating people with consideration.
• Communication: Explaining information clearly and confidently.
• Active listening: Paying attention to questions and individual needs.
• Patience: Giving people time to understand their options.
• Problem-solving: Thinking practically about how to help.
• Reliability: Being punctual, organised and consistent.
• Professionalism: Representing the business respectfully.
• Adaptability: Feeling comfortable communicating with different people.

We’ll Help You Build Confidence

You’ll receive practical training in product and service knowledge, customer conversations, handling common questions and effective communication. Ongoing one-to-one coaching will help you develop your abilities, gain confidence and understand how to provide a consistently positive customer experience.

What Comes With the Role

• Guaranteed base pay plus performance-related rewards, where applicable.
• Practical training and ongoing coaching.
• Recognition for positive contributions.
• Opportunities to develop customer service, communication and sales skills.
• Scope to take on additional responsibilities as experience grows.
• Team activities and company social events.

How to Apply

If you enjoy helping people, communicating clearly and creating positive experiences, we’d be pleased to hear from you. Please submit your CV through Indeed to apply for the Customer Service Assistant position in Nottingham.

We welcome applications from candidates of all backgrounds and educational experiences.

Pay: £14.00-£16.00 per hour

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Work authorisation:

• United Kingdom (preferred)

Work Location: In person