Customer Service Representative

About the Company

Davidson is recruiting multiple Trainee Customer Service Representatives to join a large, fast-paced inbound customer service campaign.

This is an excellent opportunity to take your existing customer service skills into a professional office environment, with structured training and support provided from day one.

About the Role

As a Trainee Customer Service Representative, you will join a dedicated team handling a high volume of inbound customer enquiries.

Using approved scripts, systems and established processes, you will provide clear, accurate and consistent information while delivering a professional customer experience.

Your responsibilities will include:

• Handling inbound customer enquiries
• Providing friendly, professional and accurate customer service
• Communicating with customers across a broad range of ages and backgrounds
• Following scripts and established processes accurately
• Navigating computer systems while speaking with customers
• Recording customer information accurately
• Escalating more complex enquiries when required
• Maintaining a calm and patient approach during busy periods

This is a full-time, 100% on-site position based in West Melbourne, working 37.5 hours per week. Operating hours may vary between 8:30am and 8:00pm, Monday to Friday, with potential Saturday work during peak periods.

The contract runs through to 30 November 2026, with immediate starts available.

About You

You genuinely enjoy helping people and bring a clear, confident and professional approach to customer service.

You may currently be working in retail, hospitality, administration, reception or another customer-facing environment and be ready to develop your skills in a professional contact centre setting.

To be successful, you will ideally have:

• Previous experience in a customer service environment
• Excellent verbal communication and listening skills
• A calm, patient and professional telephone manner
• Confidence communicating with people from different ages and backgrounds
• The ability to explain information clearly
• Good computer literacy and confidence learning new systems
• Accurate data-entry skills
• The ability to follow scripts and processes consistently
• Strong attention to detail
• Excellent reliability and punctuality
• Availability to commence at short notice
• A minimum typing speed of 25 words per minute

Previous contact centre experience is not required.

Shortlisted candidates will complete an initial interview with Davidson before progressing to a brief face-to-face meeting and basic skills assessment. Successful candidates will also be required to complete relevant pre-employment checks, including a National Police Check.

The Benefits

• $33.85 per hour + super
• Full-time hours - 37.5 hours per week
• Multiple positions available
• Immediate start opportunities
• Full training and induction provided
• Supportive, structured team environment
• Opportunity to gain professional contact centre experience
• Build on your existing customer service skills in an office environment
• West Melbourne location

If you're available at short notice and ready to take the next step in your customer service career, apply today.