Customer Service Representative

Job Summary

Customer Service Responsibilities list:

• Manage large amounts of incoming/outgoing calls

• Generate sales leads

• Identify and assess customers- needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Responsibilities and Duties :

CSR Duties and Responsibilities include :

• Managing incoming calls and customer service inquiries

• Generating sales leads that develop into new customers

• Identifying and assessing customers- needs to achieve satisfaction

Qualifications and Skills :

Requirements :

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school degree