Customer Service Representative

Direct Publicity Limited is looking for an energetic and self-driven Customer Service Representative to join our team. In this role, you’ll thrive in a fast-paced environment while demonstrating flexibility, a willingness to learn, and the ability to clearly understand and communicate information. You’ll be the first point of contact for our customers, ensuring every interaction is handled with professionalism, courtesy, and a positive attitude. Strong communication skills are essential, along with a genuine passion for helping others and delivering exceptional service.

Responsibilities:

Answer incoming calls and respond to customer’s requests

Ability to work in a fast paced environment.

Book appointments for members with a high degree of data accuracy

Maintain excellent written and verbal communication skills on a consistent basis

Identify and escalate issues to supervisors

Responsible for adapting to fast changing guidelines with customers

Informs clients by explaining procedures; answering questions; providing information

Maintains and improves quality results by adhering to standards and guidelines

Requirements:

High school graduate or G.E.D.

Minimum of one year experience in an inbound/outbound call center or customer service role or retail environment is preferred

Excellent oral and written communication skills

Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously

Ability to type at least 25 words per minute is preferred

Experience in providing exceptional customer service and maintaining established quality requirements

Must be able to pass a background check

Able to work in a fast-paced environment with changing customer needs and demands

Job Type: Full Time

Pay: $23.57 - $28.38 per hour

Apply now to be a part of a team that values precision, professionalism, and people.

Pay: $23.57 - $28.38 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person