Customer Service Representative

We are seeking a motivated and customer-focused Customer Service & Inside Sales Representative to support existing customers while helping develop new business opportunities. This position combines customer service, order support, sales follow-up, and proactive outreach.

***This is not a remote position***

Key Responsibilities:

• Respond to customer inquiries, pricing requests, and product questions.
• Prepare quotes, process orders, and follow up on open opportunities.
• Maintain strong relationships with existing customers and identify additional sales opportunities.
• Contact prospective customers by phone and email to introduce products and qualify opportunities.
• Follow up on samples, quotations, and previous customer inquiries.
• Coordinate with sales, operations, and technical teams to resolve customer needs.
• Maintain accurate customer, lead, and opportunity information in the CRM.
• Help achieve monthly and annual sales and customer-retention goals.

Requirements

• 3+ years of customer service, inside sales, or B2B sales experience preferred.
• Strong communication and follow-up skills.
• Organized, proactive, and comfortable speaking with customers.
• Strong computer skills, including proficiency with Microsoft Office, CRM/ERP systems, email, and online research tools.
• Experience in lighting, electrical, electronics, Architectural products, or manufacturing is a plus.
• This is not a remote position.

Benefits

Competitive salary plus performance-based bonus

Paid vacation and holidays

Health insurance

401(k) retirement plan

Opportunities for professional growth and advancement

Product and sales training

Stable, long-term position with an established company