Customer Service Representative

Company Overview
At Bowman Animal Hospital, we are committed to providing high-quality, compassionate care to every patient and an exceptional experience for every client.

We believe in creating an environment where team members are supported, empowered, and aligned, so we can deliver the best outcomes for our patients and build lasting relationships with the families we serve.

Job Summary
The Veterinary Receptionist (CSR) is the first and last impression of our hospital—responsible for delivering an exceptional client experience while supporting the medical team through efficient scheduling, communication, and administrative accuracy.

This role combines customer service, medical coordination, and operational execution in a high-volume veterinary setting.

Duties

• Client Experience & Communication
• Greet clients warmly and professionally (in-person and over the phone)

Scheduling & Workflow Coordination

• Schedule appointments accurately and efficiently
• Ensure proper appointment types, timing, and doctor alignment
• Maintain smooth daily flow by coordinating with technicians and doctors

Medical Records & Administrative Support

• Maintain accurate and complete patient records
• Document client communications and medical history appropriately

Financial & Front Desk Operations

• Process payments, manage invoices, and reconcile transactions
• Educate clients on costs, and payment options
• Support retail sales of veterinary products

Patient Discharge & Follow-Up

• Schedule follow-up care and maintain reminders
• Ensure continuity of care and client understanding
• Handle sensitive or emotional situations with empathy and professionalism
• Provide accurate information and set clear expectations

Core Skills

• Strong communication and interpersonal skills
• Team-oriented with a positive, solutions-focused mindset
• Ability to stay calm under pressure
• Commitment to high-quality client and patient care
• Willingness to learn veterinary terminology and workflows

Experience

• 1 year veterinary experience preferred
• Experience in customer service, healthcare, or hospitality is a plus

Benefits

• PTO
• Health, dental insurance
• 401(k)
• Pet care benefits

Schedule

• Full-time
• Part-time
• Weekend availability required

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person