Customer Service Representative

Please note - we only use Indeed to advertise our vacancies. In order to apply for this role, you must visit our website and apply via our ATS system. More details here: https://bigginhillairport.com/careers/vacancies/

London Biggin Hill Airport strives to be London’s preeminent full-service Business Aviation Airport and a leading centre for aviation technology and enterprise. We demonstrate integrity, innovation, professionalism, accountability and respect.​

We are excited to be recruiting a Customer Service Representative to join our friendly team based at the airport.​

The Role

​Customer Service Representatives are key to ensuring a smooth round the clock operation, delivering optimum efficiency with a drive to provide an exceptional level of customer service, to ensure all experiences within the terminal are memorable.

The successful candidate will be professional, proactive, well-presented and discrete, along with having excellent communication skills enabling them to interact with people at all levels, face to face, on the telephone and by email. Customer Service Representatives work in a busy, demanding environment which often requires quick thinking, multitasking and on the spot decision making.

Benefits​

The salary for this role starts from £28,980 p.a. for a 42 hour week on rostered shifts to include weekends and bank holidays.​
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Our great flexible benefit package includes:-​

• Ongoing training and development opportunities;​
• A focus on colleague wellbeing and support and an employee assistance programme;​
• Access to a benefit platform with retail and leisure discounts​
• Enhanced company pension scheme;​
• Recognition and long service rewards;​
• Free onsite carparking and discounted EV charging;​
• Colleague discounts at The Landing Hotel and Lookout Coffee Shop;

Is this you? If so, we welcome your application no later than Sunday 01 November 2026

Full details, including the job description, can be found on our website mentioned below.

In order to be considered for this role, all candidates MUST apply via our internal ATS System which can be accessed by visiting our website here: https://bigginhillairport.com/careers/vacancies/.

*We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible*

Job Types: Full-time, Permanent

Pay: From £28,980.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking

Work Location: In person