Customer Service Representative

Overview:

We are looking for a Customer Service Representative based in the Philippines to join our team as a full-time independent contractor. You will be a trusted point of contact for our U.S. customers, delivering friendly, professional, and knowledgeable support that reflects the BraceAbility brand.

Application Form: https://forms.clickup.com/62289/f/1wuh-30973/VP1QTDBL23V9FZAHKV

Responsibilities:

• Assist customers by phone, email, and support tickets
• Listen to customer concerns and provide helpful, accurate solutions
• Build a strong understanding of our products to answer customer questions
• Respond professionally to customer reviews on Shopify, Trustpilot, Walmart, and other review platforms
• Work with other teams to resolve customer issues
• Escalate complex issues to the appropriate team when needed

Requirements:

• At least 1 year of customer service experience, ideally supporting U.S. customers by phone or email
• Excellent verbal and written English, active listening skills, and a professional phone voice
• Strong computer skills, with fast and accurate typing and data entry
• Ability to prioritize and multitask in a fast-paced environment
• Available to start immediately
• Plus: Experience with Shopify, Freshdesk, or similar help desk software, or with medical and healthcare products

Schedule:

• Full-time, Monday through Friday
• 8:00 AM–5:00 PM Central Time, which is about 9:00 PM–6:00 AM Philippine time (10:00 PM–7:00 AM from November to March)
• No regular weekend shifts; occasional Saturday support may be requested during our busiest periods

What we are looking for:

• Someone who genuinely enjoys helping people and solving problems
• Keen attention to detail, with strong accountability
• Dependable, organized, and able to work independently with minimal supervision
• Eager to learn new products, systems, and processes
• A customer-first mindset that creates positive, lasting impressions

Home Office Requirements:

• Stable postpaid internet connection of at least 50 Mbps (speed test screenshot required)
• Backup internet connection (prepaid home Wi-Fi router or pocket Wi-Fi)
• Processor: Intel Core i5 (8th Gen or newer) or AMD Ryzen 5 equivalent
• RAM: 16 GB
• Storage: 256 GB SSD or higher
• Operating system: Windows 11, 64-bit
• Dual monitors and a noise-canceling headset
• A quiet, distraction-free workspace

Job Type: Full-time

Pay: From Php250.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company events
• Opportunities for promotion
• Work from home

Application Question(s):

• How many years of Customer Service Representative experience do you have?
• Do you have experience working during US hours?

Education:

• Senior High School (Required)

Language:

• English (Required)

Work Location: In person