Customer Service Representative

Customer Service Representative – Roadside Assistance

Position Overview:

VXI Global Solutions is seeking dedicated and compassionate customer service professionals to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves problem-solving, service coordination, and ensuring customer safety and satisfaction. This position requires you to work on-site in our vibrant Lubbock call center.

Key Responsibilities:

• Customer Assistance: Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles.

• Problem Solving: Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support.

• Service Coordination: Coordinate with service providers to ensure timely assistance to the customer.

• Follow-Up: Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction.

• Documentation: Maintain accurate records of all customer interactions and services provided.

Qualifications:

• Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service.

• Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations.

• Shift Flexibility: Availability for all shifts, including overnight shifts, weekends and holidays.

• Experience: At least 6 months of customer service experience in a single role.

• Education: High School Diploma or GED.

• Background Check: Must pass a background screening.

• Typing Skills: Minimum typing speed of 25 WPM.

• Assessments: Candidates must pass onsite assessments with a score above 80% prior to interviewing.