Customer Service Representative

Customer Service Representative

Responsibilities:

• Provide exceptional customer service to clients via phone, email, and chat
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Analyze customer needs and recommend appropriate solutions
• Maintain accurate customer records and update information as needed
• Collaborate with other team members to ensure customer satisfaction
• Meet or exceed performance goals and targets

Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Ability to analyze customer needs and provide appropriate solutions
• Proficient in using customer service software and systems
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in data entry
• Ability to work well in a team environment

We offer competitive compensation and benefits packages, including medical insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Please submit your resume and cover letter detailing your relevant experience to [email protected]

Qualifications

• Strong communication skills to effectively assist customers
• Proven experience in customer service and client support
• Proficiency in data entry and Microsoft Office applications
• Excellent phone etiquette and ability to handle outbound calls
• Multilingual or bilingual capabilities are a plus
• Familiarity with call center operations
• Familiarity with the Service Titan CRM
• Strong analytical skills and attention to detail

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Ability to Commute:

• Ocala, FL 34470 (Required)

Ability to Relocate:

• Ocala, FL 34470: Relocate before starting work (Preferred)

Work Location: In person