Customer Service Representative

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. This paid position offers an exciting opportunity to develop your administrative and customer service skills while making a meaningful impact every day.

Duties

• Greet visitors and clients at the front desk with a friendly, professional demeanor, managing multi-line phone systems to direct calls accurately and promptly
• Provide outstanding customer support via phone, email, and in person, addressing questions and resolving issues with clarity and patience
• Manage office operations including filing, data entry, and maintaining organized spreadsheets using productivity software such as Microsoft Office and QuickBooks
• Assist with calendar management and scheduling appointments for staff or clients, ensuring efficient time management
• Handle clerical tasks such as document processing, word processing, and maintaining accurate records of client interactions
• Support office management by coordinating supplies, managing filing systems, and ensuring smooth daily operations
• Communicate effectively with clients and team members in bilingual settings when necessary to ensure clear understanding and excellent service

Experience

• Proven experience in customer service or front desk roles within an office environment
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel), spreadsheets, data entry, and productivity software
• Familiarity with QuickBooks or similar accounting software is preferred
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting
• Experience managing multi-line phone systems and demonstrating proper phone etiquette
• Previous clerical or administrative experience including calendar management, filing, and document processing
• Bilingual abilities are a plus to enhance communication with diverse clients and team members

Join us in delivering exceptional service while sharpening your administrative expertise! This role is perfect for motivated individuals eager to grow their career in a lively, supportive environment where your skills make a difference every day.

Pay: $18.00 - $20.00 per hour

Language:

• Spanish (Preferred)

Work Location: In person