Customer Service Representative

Job Summary:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

• Process billing/Invoices-

• Answer incoming customer inquiries via phone, email, and chat

• Resolve customer issues and complaints with patience and empathy

• Process orders, returns, and exchanges accurately

• Provide product information and pricing details

• Upsell products and services to customers when appropriate

• Conduct outbound calls for follow-ups and surveys

• Perform data entry tasks accurately and efficiently

Experience:

• Previous experience in customer service or sales preferred
• Excellent phone etiquette and communication skills
• Ability to analyze customer needs and offer solutions
• Strong multitasking abilities in a fast-paced environment
• Familiarity with outbound calling practices

Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a dynamic work environment. If you are passionate about delivering top-notch customer service and possess the skills mentioned above, we encourage you to apply.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Ability to Commute:

• Fort Scott, KS 66701 (Preferred)

Ability to Relocate:

• Fort Scott, KS 66701: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Ability to Commute:

• Fort Scott, KS 66701 (Preferred)

Ability to Relocate:

• Fort Scott, KS 66701: Relocate before starting work (Required)

Work Location: In person