Customer Service Representative

Job Description: Customer Service Representative

Cardiac Solutions, LLC

Position Summary

The Customer Service Representative job description includes, but is not limited to the following:

Key Responsibilities:

• Administrative:
• Manage team calendars
• Scheduling and coordinating meetings, appointments, and travel arrangements
• Answering and directing phone calls and emails
• Preparing reports, presentations, and correspondence
• Data entry and database management
• Coordinating internal communications and announcements
• Cross train to support team members accordingly
• Build Quotes:
• Collaborate with sales and technical teams to create accurate and competitive quotes for customers
• Ensure all quotes are prepared in a timely manner and meet customer requirements
• Maintain records of all quotes and follow up with customers as needed
• Invoice Customers:
• Generate and send invoices to customers based on completed orders and services
• Verify the accuracy of invoices and resolve any discrepancies
• Handle Warranty Issues:
• Assist customers with warranty claims and inquiries
• Coordinate with the technical team to resolve warranty issues promptly
• Maintain detailed records of warranty claims and resolutions
• Reporting:
• Provide updates on all open orders during the weekly grease board meeting
• Provide weekly updates to leadership on all product shipments
• Maintain customer information in training and monitoring software platforms
• Maintain inventory reports and report inventory status weekly to leadership team
• Provide weekly accounting reports to leadership

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service or related fields preferred.
• Experience with CRM is required.
• Proven experience in customer service, preferably in a similar role.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software and Microsoft Office Suite.
• Proficient with Apple products (MacBook, iPhone, etc.)
• Ability to multitask and manage time effectively.
• Detail-oriented with strong problem-solving skills.
• Successful completion of a pre-employment background check and drug screening upon conditional offer of employment.

Benefits:

• Competitive salary based on experience
• Paid time off and holidays

Hours: 8:30 AM – 5 PM, M-F

Dress: Business casual

Pay: $47,000.00 - $58,000.00 per year

Benefits:

• Paid time off

Work Location: Hybrid remote in Chelsea, AL 35043