Customer Service Representative

Overview

Join our dynamic team as a Customer Service Representative and become the friendly, efficient voice that keeps our clients happy and engaged! In this vital role, you will handle a variety of customer inquiries, provide exceptional support, and ensure smooth communication between clients and our organization. Your enthusiasm, organizational skills, and technical proficiency will help create positive experiences that foster loyalty and trust. This paid position offers an exciting opportunity to develop your office management and customer service expertise in a fast-paced environment.

Duties

• Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and chat platforms.
• Manage front desk responsibilities including greeting visitors, answering calls, and directing them appropriately.
• Maintain accurate records through data entry, filing, and updating the CRM (FLEX)
• Assist with clerical tasks such as estimating, answering calls, ordering supplies, vendor relations, updating payments, applying deposits
• Provide exceptional customer support by addressing concerns, resolving issues efficiently, and maintaining positive client communication.
• Collaborate with team members to improve office procedures, streamline workflows, and enhance overall productivity.

Requirements

• Experience in office management or administrative support roles with strong clerical skills.
• Strong organizational skills with the ability to multitask effectively in a busy environment.
• Exceptional phone etiquette and communication skills for engaging with clients via multi-line phone systems and written correspondence.
• Previous experience working at a front desk or providing customer service support is preferred.
• Technical proficiency in office equipment such as fax machines, scanners, and printers is advantageous.
• Ability to manage time efficiently while handling multiple priorities with accuracy and attention to detail.

Embark on a rewarding career where your organizational talents and passion for helping others make a real difference! We’re dedicated to fostering an inclusive environment where every team member can thrive professionally while delivering outstanding service to our valued clients.

Pay: $15.00 - $17.00 per hour

Expected hours: 40.0 per week

Work Location: In person