Customer Service Representative

Location : Penang International Airport

Job Summary:

As a Customer Service Representative, you will be the face of our company, assisting customers in renting vehicles, resolving inquiries, and ensuring an outstanding customer experience. Your role involves working in a fast-paced environment where professionalism, attention to detail, and a positive attitude are essential.

Key Responsibilities:

• Provide excellent customer service to valued customers by managing the rentals and the exit process, in compliance with Europcar's policies and procedures, with accuracy and attention to detail.
• Greet customers warmly and assist with inquiries regarding car rentals, rates, timing and availability. Ensure a pleasant, smooth and efficient handling of the rental for each customer.
• Address customer concerns, resolve issues, or escalate complaints to the appropriate department when necessary.
• Achieving individual performance goals, customer service and branch targets.
• Maintain rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
• Upholding company standards by ensuring cars are presentable to customers.

Qualifications & Skills:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree.
• Fresh Graduates are encouraged to apply – Full Training provided.

Experience:

• Knowledge and experienced in customer service or car rental industry will be an added advantage.

Skills:

• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Problem-solving mindset and attention to detail.
• Proficiency in computer systems and basic knowledge of office software.

Required Language(s):

• English and Bahasa Malaysia.

Other Requirements:

• Valid driving license and a clean driving record.

Benefits included:

• Competitive Salary Package.
• Commission / Allowance.
• Performance Bonus.
• Medical Insurance.
• Training Course.
• Employee discounts on car rental (Worldwide).