Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE (SABAH)

ENJOY HELPING PEOPLE AND MAKING A DIFFERENCE? JOIN OUR TEAM!

Are you a friendly, helpful person who enjoys meeting people and solving problems? Join RED ONE Network Sdn Bhd as a Customer Service Representative and be part of a team that helps customers enjoy a better service experience!

You will assist walk-in customers, answer enquiries, handle service issues, and support daily retail outlet operations. If you enjoy working with people and are ready to grow your customer service skills, we welcome you to apply!

ROLE OVERVIEW

• Ensure smooth daily operations at redONE Retail Outlets.
• Serve as the main contact between customers and the company.
• Assist customers with orders, billing, account enquiries, line cancellations, complaints, and other service-related matters.
• Support company campaigns and initiatives to ensure they are carried out on time.

JOB RESPONSIBILITIES

• Attend to walk-in customers and provide accurate information about products, services, line registration, requests, and complaints according to company policies and procedures.
• Understand customer needs and identify opportunities to promote products and services to support sales growth.
• Prepare reports on customer satisfaction, complaints, and service issues for review by the Superior.
• Maintain good knowledge of company products, services, processes, and terms to answer customer enquiries accurately.
• Handle customer complaints and resolve issues within the required service timeline (SLA).
• Provide timely updates to customers through email or phone calls and maintain call records where required.
• Ensure counters are properly opened and closed, with a smooth handover during operating hours.
• Follow up on pending customer requests and delayed cases to ensure timely resolution.
• Work closely with internal teams and other departments to resolve customer issues and support company initiatives.
• Perform other duties as assigned by the Superior.

JOB REQUIREMENTS

• Minimum SPM / Higher Secondary School / “O” Level qualification in any field.
• At least 1 year of working experience in Customer Service, Retail, or a related field.
• Experience in the telecommunications (Telco) industry is an added advantage.
• Good communication and interpersonal skills.
• Able to listen to customers, understand their needs, and solve problems effectively.
• Well-organised, able to prioritise tasks, and meet deadlines.
• Proficient in Microsoft Office applications.
• Able to work under pressure and achieve targets set by management.
• Able to work well with customers, team members, and other departments.
• Responsible, proactive, and willing to learn.
• Candidates based in Kota Kinabalu, Sabah, are welcome to apply!

WORK LOCATION

Kota Kinabalu, Sabah

INTERESTED? APPLY NOW!

If you enjoy helping customers, solving problems, and working in a team, we would love to hear from you.

Send your application to [email protected].

Job Type: Full-time

Pay: RM1,900.00 - RM2,500.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Kota Kinabalu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary?

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Location:

• Kota Kinabalu (Preferred)

Work Location: In person