Customer Service Representative

We are looking for a customer service coordinator to act as a liaison between our prospective customers and our sales department. this individual will provide product/service information, coordinate appointments and resolve customer issue with efficiency.

Responsibilities

• Answering incoming calls; taking messages and re-direct calls as required
• Keep records of customer interactions, process customer accounts and file documents.
• Arrange appointments, conduct follow up calls and maintain communication with customers.
• Data entry in CRM database
• Provide support to Sales Reps, Managers and other Premiere Roofing team members.

Skills

• Familiar with using E-mail in a professional manner (Microsoft Outlook)
• Strong phone skills and active listening
• Familiarity with CRM systems and practices
• Customer orientated
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Benefits:

• 401(k)
• Paid time off

Work Location: In person