Customer Service Representative

An excellent opportunity has opened up at our Cork Depot based in Little Island for a Customer Service Representative.

Working hours: 9am-6pm

Monday to Friday

Purpose Of The Role:

To provide a first class quality service to our internal and external customers and build strong professional relationship with multiple stakeholders. The role is a unique link between our customers, sales and operations and is a part of a larger team to ensure we consistently achieve a quality service to our customers.

Key Responsibilities:

• Coordination with delivery / collection branches
• Proactive customer communication
• Achieve prompt and professional response times to customers queries via phone and email with a focus on first time resolution
• Processing of shipments and organization of special deliveries & requests
• Actively monitor domestic, import and export shipments with the help of Active Report, unloading reports and stock checks.
• Complaint processing and the issue of performance reports to customers when there is a service discrepancy
• Handling and management of customer complaints in a professional manner
• Maximise revenue by upselling and capturing value added service charges
• Maintain and develop a collaborative approach with work colleagues throughout the business
• Customs Document validation and liaison between customs team and customer.

Skills & Experience:

• Excellent written and spoken English skills essential
• Microsoft Office experience essential
• Customer Service Background desirable
• Logistics / Transport Background desirable
• Excellent Organisational and interpersonal skills essential
• Strong Communication skills required
• Ability to build effective relationships

Why work for DACHSER?

We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running – today and tomorrow.

DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.

• 21 Days Holiday + bank holidays
• Monday to Friday
• Competitive salary
• Company pension
• Sick Pay scheme
• Employee Assistance programme
• Death in service insurance cover
• Onsite parking

About DACHSER Ireland - https://www.dachser.ie/en/country-profile-10

DACHSER Home - https://www.dachser.ie/en/

Job Types: Full-time, Permanent

Pay: From €29,500.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• On-site parking
• Sick pay

Application question(s):

• Salary expectation?
• Current location?

Experience:

• Customer service: 2 years (preferred)

Work authorisation:

• Ireland (preferred)

Work Location: In person