Customer Service Representative

Glasgow | Customer Service Representative | On-Site

Handling account support and desk operations for Scottish businesses from our Glasgow office, we are hosting open interviews on site this week for a Customer Service Representative ready to join our desk within the next fortnight.

What You Will Be Doing Day-to-Day

• Answering inbound telephone calls, live web chats, and support emails from corporate clients and direct callers.
• Searching customer database accounts to check real-time order statuses, delivery notes, and billing records.
• Investigating lost dispatches, damaged item reports, and account balance errors to provide fair resolutions.
• Updating user profile details, payment preferences, and delivery addresses directly into our software.
• Calling regional courier depots and warehouse logistics teams to track down delayed shipments.
• Transferring specialized technical cases to senior account managers while keeping the customer updated throughout.
• Typing clear summary notes on caller profiles immediately after finishing every conversation.
• Checking open support tickets every morning to ensure every customer issue gets fully resolved on time.

Candidate Profile

Previous experience is a plus, but not essential as full training is provided. We welcome backgrounds in marketing, hospitality, call centres, or office administration.

• Clear spoken voice and strong active listening skills over the phone.
• Good typing speed and basic computer skills.
• Patient mindset when dealing with frustrated or confused callers.
• Full availability to start work in Glasgow within 2 weeks.

What We Offer

• Pay: £14 to £16 base salary plus quarterly customer satisfaction bonuses
• Hours: Fixed 9am to 5pm schedule, Monday to Friday (no late evenings or weekend work)
• Training: Paid two-week desk onboarding with an experienced mentor plus regular 1-on-1 feedback
• Perks: Pension plan, paid holiday, regular team social nights, and fast promotion routes to Team Leader

Ready to Apply?

Interviews are open in Glasgow this week. Submit your CV today for quick consideration.

Pay: £14.00-£16.00 per hour

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person