Customer Service Representative

Overview

Join our dynamic team as a Customer Service Representative and become the friendly voice that helps our clients and visitors feel valued and supported. In this role, you will be the first point of contact, providing exceptional service through efficient communication and administrative excellence. Your enthusiasm, organizational skills, and technical proficiency will drive positive experiences for everyone you assist. This paid position offers a fantastic opportunity to develop your customer support skills while working in a fast-paced, collaborative environment.

Duties

• Greet visitors and clients warmly at the front desk, ensuring a professional and welcoming atmosphere
• Manage multi-line phone systems to handle inquiries, direct calls, and provide information promptly
• Maintain accurate records through data entry, filing, and updating spreadsheets using productivity software like Microsoft Office and Google Workspace
• Assist with office management tasks such as calendar management, appointment scheduling, and document proofreading
• Support client communication efforts via phone, email, and written correspondence to ensure clarity and satisfaction
• Perform clerical duties including filing, document preparation, and managing office supplies to keep operations running smoothly
• Utilize QuickBooks for basic bookkeeping tasks and recordkeeping to support administrative functions

Skills

• Proven experience with office management, administrative support, or front desk roles in a professional setting
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace, spreadsheets, and data entry tools
• Excellent phone etiquette with experience handling multi-line phone systems and providing customer support via phone communication
• Bilingual abilities are highly desirable to serve diverse client needs effectively
• Familiarity with QuickBooks, bookkeeping, calendar management, and filing systems enhances efficiency
• Exceptional organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment
• Attention to detail for proofreading documents, managing client communication records, and maintaining accurate data entries
• Technical proficiency in computer skills including typing speed, data entry accuracy, and familiarity with productivity software

This role is ideal for individuals with office experience seeking an energetic position that combines customer service excellence with administrative expertise. We value proactive team players who thrive on organization, clear communication, and delivering outstanding support every day.

Pay: $11.00 - $12.00 per hour

Benefits:

• Flexible schedule

Work Location: In person