Customer Service Representative

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm, organizational skills, and technical proficiency will drive positive customer experiences, foster loyalty, and contribute to the smooth operation of our office environment. If you thrive in a fast-paced setting, enjoy problem-solving, and excel at communication, this opportunity is perfect for you! This paid position offers a chance to develop your skills in customer service, office management, and technical tools while making a meaningful impact every day.

Duties

• Respond promptly to customer inquiries via phone, and email using multi-line phone systems and email platforms.
• Manage client communications with professionalism, courtesy, and clarity to ensure satisfaction.
• Utilize Microsoft Office Suite—including Word, Excel spreadsheets, and Google Workspace—to document interactions, update records, and prepare reports.
• Handle data entry tasks accurately while maintaining organized filing systems for easy retrieval of client information.
• Assist with front desk responsibilities such as greeting visitors, managing appointments with calendar management tools, and answering general questions.
• Support office management activities by coordinating supplies, maintaining filing systems, and ensuring smooth daily operations.
• Demonstrate strong computer literacy and technical proficiency to troubleshoot minor issues and optimize workflow efficiency.
• Maintain high standards of phone etiquette and proofreading to ensure clear communication and professional presentation.
• Support team members with administrative tasks like proofreading documents, managing schedules, and supporting client support initiatives.

Experience

• Previous clerical or administrative experience in an office environment is highly preferred.
• Proven customer service experience demonstrating excellent communication skills across diverse audiences.
• Familiarity with multi-line phone systems and front desk operations enhances effectiveness in this role.
• Proficiency in Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and productivity software is essential for success.
• Experience with data entry, filing systems, calendar management, and office management tasks is highly desirable.
• Strong organizational skills combined with time management abilities will help you excel in this fast-paced role.
• Technical proficiency with computer literacy tools such as spreadsheets, word processing programs, and customer support platforms will set you apart.

Join us to be part of a vibrant team dedicated to delivering outstanding customer support! Your energy and expertise will help create positive experiences that keep our clients coming back while advancing your career in a supportive environment where paid training ensures your continued growth.

Pay: $16.00 - $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person