CUSTOMER SERVICE REPRESENTATIVE

Provides customer support to internal and external customers by coordinating with operations teams, project managers, and contracted labor vendors to ensure customer expectations are met and service needs are addressed.

Essential Duties & Responsibilities

• Coordinate communication between operations teams, customer project managers, and contracted labor vendors.
• Provide general support across product lines.
• Serve as the primary liaison for onsite customers, coordinating with internal workgroups to meet customer expectations.
• Manage temporary work units for onsite customer management.
• Maintain positive customer relationships and promote customer satisfaction.
• Assist with invoice preparation and reconciliation.

Required Qualifications

• Strong customer service and relationship management skills.
• Excellent organizational, oral, written, and presentation skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, work independently and collaboratively, and produce accurate, complete work.
• Proficiency in Microsoft Office applications.
• Professional appearance and attire during customer visits.
• Ability to travel for customer visits as needed.