Customer Service Representative

Company Description

RHM Telecommunications Ltd, established in 1992, provides businesses across the UK with cutting-edge telephone systems, calls and lines, mobiles, and internet access. As a privately owned company, we pride ourselves on delivering a customer service-driven approach backed by a dedicated and accountable team. With high-level accreditations including Gamma Gold, Acronis Gold, Zyxel Silver Partner, Draytek Value Added reseller and RHM are also on the NHS Procurement Framework for GP Surgeries. This ensures reliable support and service for our clients.

Role Description

We are seeking a full-time Customer Service Representative to provide exceptional support and assistance to our customers. This role is based in Gloucester but offers flexibility for some hybrid work. Day-to-day responsibilities include resolving customer inquiries, ensuring customer satisfaction, managing customer orders, and maintaining a high level of professionalism in all interactions. You will serve as a key point of contact for customers making changes or ordering new services. Physically ordering the service through one of our wholesale partners and keeping customers update on progress through to completion.

Qualifications

• Proficiency in Customer Service and providing Customer Support
• Commitment to delivering excellent Customer Satisfaction and positive Customer Experience
• Strong problem-solving, communication, and interpersonal skills
• Ability to work independently and collaboratively in a hybrid work environment
• Prior experience in a customer service role is essential
• Familiarity with telecommunications, internet or mobile is desirable
• Proficient in using customer management systems or CRM tools