Customer Service Representative

As our CUSTOMER SERVICE REPRESENTATIVE your responsibility will be to address the service and material needs of customers. You will handle orders and inquiries via phone, email and in person. If you are customer focused, passionate about service and customer satisfaction, have a positive attitude, solutions driven and motivated to learn, we can teach you the rest.

We offer competitive wages based on experience plus SALES BONUS, opportunities for wage increases, standard work hours – no shift work here, comprehensive training, dental insurance, vision insurance, 100% employer paid health insurance!

RESPONSIBILITIES

• Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
• Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-up
• Build sustainable relationships and trust with customers through open and interactive communication
• Recognize opportunities to generate sales leads and new customer development
• Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets
• Entering and updating customer information into our Point of Sale software, as needed
• Accepting cash and taking credit/debit card payments

QUALIFICATIONS

• Must have 5 years of proven customer service experience, metal industry knowledge a plus
• Computer skills such as MS office, etc. a definite asset
• Clear communication and effective listening skills
• Exceptional telephone skills and etiquette
• Strong math skills; mathematically inclined

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person