Customer Service Representative

Please note: We only process applications submitted through this link.

To start your application, please submit through the link below:

https://forms.clickup.com/90161725800/f/2kz0xgb8-7856/GI5ZEG6E0Q5LOTMDYT

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Location: REMOTE-WFH
Schedule: Full-time, Amenable to work in US-Time zones
Start Date: Immediate
Compensation: Starting at 40,000 Basic Pay

Why Join us?

-100% Work-from-Home Setup
-Employment Regularization After 6 Months
-PH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth)
-13th Month Pay
-HMO Life and Health Coverage
-20% Night Premium Pay
-Paid Sick and Vacation Leaves

About our Company:

At Open Look Business Solutions Inc. - 032 Outsourcing, we believe that great teams build great businesses. Guided by our core values - Positivity, Integrity, Tenacity, Dependability, and Belief we are committed to helping our clients grow while creating rewarding careers for our people.

Customer Service Representative – Sales & Customer Retention

Job Summary

We are looking for a customer-focused and results-driven Customer Service Representative to handle customer inquiries, promote products or services, and maintain strong customer relationships. The ideal candidate can provide excellent customer support while identifying sales opportunities, addressing customer concerns, and implementing effective retention strategies to improve customer satisfaction and loyalty.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, chats, and other communication channels.
• Assist customers with inquiries, product or service information, account concerns, and general support.
• Identify opportunities to upsell, cross-sell, and recommend products or services based on customer needs.
• Proactively engage with existing customers to encourage renewals, repeat purchases, and continued service.
• Address customer complaints, objections, and cancellation requests professionally to improve customer retention.
• Understand customer concerns and offer appropriate solutions, alternatives, or incentives to prevent cancellations.
• Build and maintain positive customer relationships to increase satisfaction, loyalty, and long-term engagement.
• Meet or exceed sales, customer satisfaction, retention, and other assigned performance targets.
• Maintain accurate customer records, sales activities, follow-ups, and interaction notes in the CRM system.
• Follow company policies, sales processes, and customer service standards.
• Collaborate with the sales and customer support teams to improve customer experience and business results.

Qualifications

• Previous experience in customer service, sales, telemarketing, account management, or customer retention.
• Strong verbal and written communication skills.
• Excellent interpersonal, negotiation, and problem-solving abilities.
• Ability to handle objections, resolve customer concerns, and confidently recommend products or services.
• Customer-oriented, persuasive, and results-driven mindset.
• Comfortable working with CRM systems, customer databases, and communication tools.
• Ability to multitask, maintain accurate records, and manage follow-ups effectively.
• Willingness to work with sales quotas, retention goals, and performance-based metrics.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in upselling, cross-selling, renewals, or save-the-customer campaigns.
• Experience handling cancellation requests and customer objections.
• Familiarity with CRM platforms, call center software, and customer service ticketing systems.
• Experience supporting US-based customers is an advantage.

Key Performance Indicators (KPIs)

Performance may be evaluated based on the following:

• Customer satisfaction score (CSAT)
• Sales conversion rate
• Upselling and cross-selling performance
• Customer retention and renewal rates
• Cancellation prevention or save rate
• First-call resolution rate
• Call quality and adherence to company standards

Ideal Candidate

The ideal candidate is an excellent communicator who can balance customer satisfaction with business growth. They should be comfortable handling challenging conversations, identifying sales opportunities, overcoming objections, and turning dissatisfied customers into loyal, long-term clients.

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Please note: We only process applications submitted through this link.

To start your application, please submit through the link below:

https://forms.clickup.com/90161725800/f/2kz0xgb8-7856/GI5ZEG6E0Q5LOTMDYT

Job Type: Full-time

Pay: From Php40,000.00 per month

Benefits:

• Health insurance
• Work from home

Application Question(s):

• Have you applied through the link in the job post?

Work Location: Remote