Customer Service Representative

• Job Summary

Alert1, Medical Alert Systems is currently expanding our team and hiring for “Remote in Utah,” Customer Service Representatives.

This position will have a tentative start date of 11/3/2026.

If you reside in Utah and have a quiet workspace with high-speed internet, great attendance, and the desire, dedication, and love of helping people, this may be the job for you!

Please submit your most recent resume - including your personal email address.

Full and Part Time positions are available after a paid, “full-time” training period.

Flexible hours between, Monday - Friday 9:00 am - 5:30 pm. Potentially, adding a Saturday rotation in the future.

This is a challenging but rewarding job as we are in the business of saving lives.

What are we looking for?

• We do not just answer calls; we solve problems and build trust. Our team is the voice of our company.
• Natural problem solvers that thrive under pressure and view every customer issue as a puzzle waiting to be solved.
• Patience, calm problem-solving skills, and the true desire to help others. Our goal is to turn frowns upside down using excellent verbal clarity, and active listening skills.
• Confidence and comfortability with multi-tasking and navigating a web-based system.
• Ability to thrive in a fast-paced environment and balance daily call metrics while providing genuine and World Class Customer Service.
• Maintaining a thorough understanding of the company’s products, services, policies, and procedures to provide accurate information to customers.
• Adherence to Scripts and Guidelines provided in the Standard Operating Procedures.

What will you be doing?

Providing our members with World Class Customer Service, including but not limited to:

• Answering inbound calls and taking calls via an outbound dialer system.
• De-escalating and helping callers with empathy and patience.
• Troubleshooting, testing, and tracking devices.
• Answering questions, updating information with accuracy and attention to detail.
• Collecting past due payments, and setting up payment plans.

Laptop and head set will be provided if needed.

Please note: Customer Service does not receive any emergency calls to dispatch service.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Location:

• Utah (Required)

Work Location: Remote