Customer Service Representative

Overview

Join our dynamic team as a Customer Service Representative and become the friendly, helpful voice that makes every customer interaction positive and productive! In this vital role, you will serve as the first point of contact for clients, providing exceptional support through various communication channels. Your enthusiasm, organizational skills, and technical proficiency will help ensure smooth operations and satisfied customers. This paid position offers an engaging environment where your interpersonal skills and office experience can truly shine.

Responsibilities

• Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each customer feels valued and understood
• Manage client inquiries via phone, email, and in person, delivering prompt and accurate information about products or services
• Maintain organized records using productivity software such as Microsoft Office, spreadsheets, and data entry tools to track customer interactions and service requests
• Assist with office management tasks including calendar management, appointment scheduling, and document proofreading to support daily operations
• Utilize computer literacy skills to update client information in databases like QuickBooks and other client management systems
• Provide front desk support by greeting visitors, managing office supplies, and ensuring a welcoming environment for all clients and staff
• Support administrative functions such as typing reports, organizing files, and performing clerical duties to enhance overall office efficiency

Skills

• Strong computer skills with proficiency in Microsoft Office (Word, Excel), spreadsheets, data entry, and productivity software
• Excellent phone communication skills with proper phone etiquette and active listening abilities
• Bilingual capabilities are highly desirable to serve diverse client needs effectively
• Previous office management or administrative experience including calendar management and personal assistant tasks
• Familiarity with QuickBooks or similar accounting software is a plus for handling client billing or invoicing
• Exceptional organizational skills with attention to detail for proofreading documents and managing multiple tasks simultaneously
• Customer service experience demonstrating patience, empathy, and problem-solving abilities in fast-paced environments
• Technical proficiency in using multi-line phone systems, office equipment, and basic computer troubleshooting
• Ability to manage time efficiently while balancing clerical duties with client support responsibilities
• Service Titan experience preferred

This role is perfect for motivated individuals eager to develop their office management expertise while delivering outstanding customer service. We value energetic team players who thrive on organization, communication, and helping others succeed!

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person