Customer Service Representative

Overview: Klinger Thermoseal, a leading manufacturer and distributor of high-end sealing solutions, committed to providing exceptional products and customer support. We are currently seeking a motivated and personable Customer Service Representative to join our team and contribute to our continued success. This is a great opportunity for someone who enjoys building relationships, solving customer needs, and working in a fast-paced, team-oriented environment.

The Inside Sales Representative will report to the Director of Sales.

Key Responsibilities:

• Serve as the primary point of contact for customers via phone and email
• Generate and process quotes and sales orders with accuracy, and follow up on inquiries
• Assist customers with product selection, pricing, inventory availability, and lead times
• Maintain strong product knowledge to recommend appropriate solutions and cross-sell where appropriate
• Collaborate with outside sales, production, and shipping teams to ensure customer satisfaction
• Coordinate returns, credits, and replacements in a professional and timely manner
• Track sales trends, customer feedback, and follow up on open orders and backorders
• Handle customer service issues with professionalism and efficiency
• Maintain accurate records and sales activities in CRM and ERP systems

Qualifications:

• High school diploma, Associate degree a plus
• 2+ years of inside sales or customer service experience, preferably in a B2B environment
• Excellent communication and interpersonal skills
• Problem-solving mindset with a customer-first attitude
• Detail-oriented and highly organized
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Experience with ERP or CRM systems
• Ability to multitask and prioritize in a fast-paced environment
• Confidence in handling inbound and outbound calls
• Team player with a proactive and positive approach

Benefits:

• Competitive salary and benefits package
• Medical, Dental, Vision
• Profit sharing and Company-matched 401(k) plan
• Paid vacation and holiday time
• Tuition Reimbursement