Customer Service Representative

The Customer Support Representative is the first point of contact for KHS customers seeking to purchase spare parts for KHS filling and packaging products.

Your Responsibilities:

• Receive customer inquiries or orders via phone/email and add to CRM Systems (SAP Cloud)
• Process customer quotes within Enterprise Resource Planning (ERP) system. Works closely with cross functional teams; Production Control & Purchasing to determine scheduling and pricing.
• Process and confirm parts orders for customers. Verifies credit terms and credit status at time of order. Works closely with cross functional teams: Accounting if orders have payment terms other than Net 30.
• Logs after-hour calls in CRM Systems (SAP Cloud) as needed for After Sales profitability.
• Manage and track order status for customer portfolio. Continued follow ups with customer until time of delivery.
• Manage all electronic filing of order documents in CRM Systems (SAP Cloud).
• Participates in regular rotating weekly schedule of 24/7 on-call non-business hours support. The team works together to generate a schedule that works for everyone.
• Process warranty claims and any applicable credit memos.
• Proactively contacts customers within assigned region.
• Maintains customer’s information in SAP Enterprise Resource Planning system. This includes but is not limited to: Contacts, payment terms, incoterms, shipping information.

Your Profile:

• An associate degree of equivalent from a two-year college or technical school
• Five years or experience in customer service or parts sales for mechanical equipment; or an equivalent combination of education and experience.

Benefits:

• Medical, Dental, Vision insurance offered at 30 days of employment
• Generous Educational Reimbursement program
• On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program
• Company sponsored Life and Disability Insurance
• Paid Time Off
• Ten (10) Paid Holidays per year
• 401K with Company Match