Customer Service Representative

Company Description Bathkart is a growing retail and e-commerce brand focused on bathroom fittings, accessories, and home improvement products. The company aims to provide customers with a wide range of quality products at competitive prices, supported by reliable and attentive service. Bathkart values a customer-centric approach, where clear communication and problem-solving are key to building long-term relationships. Team members are encouraged to collaborate, learn, and contribute to continuous improvement in service standards. The organization offers opportunities to grow in a dynamic retail environment with direct impact on customer experience.

Role Description The Customer Service Representative role at Bathkart is a full-time, on-site position based in Mumbai. The person in this role will handle incoming calls, emails, and walk-in inquiries, assisting customers with orders, product information, delivery status, and returns or exchanges. Responsibilities include resolving customer issues, documenting interactions in the system, escalating complex cases to relevant teams, and following up to ensure closure. The role also involves maintaining service quality standards, collecting customer feedback, and supporting sales and operations teams with customer-related information. The Customer Service Representative is expected to work closely with colleagues to provide a smooth, positive experience across all customer touchpoints.

Qualifications

• Strong customer-facing skills, including Customer Service, Customer Support, and Customer Experience.
• Ability to contribute to overall Customer Satisfaction and work effectively within a team of Customer Service Representatives.
• Clear and professional verbal and written communication skills in English and local languages.
• Problem-solving abilities, attention to detail, and a calm approach to handling complaints or escalations.
• Basic computer proficiency, including use of CRM systems, email, and office productivity tools.
• Previous experience in retail, e-commerce, or call center environments is preferred but not mandatory.
• Eligibility to work on-site in Mumbai and availability for full-time shifts, including weekends or extended hours if required.