Customer Service Representative

RKI Instruments, Inc. An innovative gas detection company located in Union City seeking a detail-oriented person with a strong customer service background as well as excellent communication skills to work in a fast paced demanding environment.

RESPONSIBILITIES

• Process customer orders from order entry to invoicing with accuracy.

• Handle inbound and outbound telephone calls and emails from customers for product information, pricing, availability, status on orders and proof of deliveries, both in the US and international.

• Interact with other departments such as: Production, QA, Purchasing, Shipping and Engineering based upon the customer’s needs.

SKILL AND KNOWLEDGE

• Strong sense of urgency and responsiveness to our customers.

• Excellent track record in providing outstanding and unparalleled customer service.

• Excellent verbal and written communication skills.

• Multi-tasking; strong prioritizing and organizing abilities.

• Professional and able to work well in a team environment.

• Excellent computer skills such as Word and Excel.

• Detail oriented

QUALIFICATIONS

• High School diploma required

• At least 2 to 3 years of related work experience.

We offer a competitive salary, medical benefits, 401K and profit sharing. To apply, please forward cover letter, resume and salary requirements via email to the address above.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person