CUSTOMER SERVICE REPRESENTATIVE

Manage incoming messages and inquiries.

Identify and assess customers’ needs to achieve satisfaction.

Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.

Keep records of customer interactions, process customer accounts.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Listen to customer concerns and complaints with the goal of identifying the causes of the problem.

Select appropriate responses to customer issues and work quickly to resolve them.

Refer advanced cases to management for resolution, providing background information as necessary.

JOB REQUIREMENTS & SKILLS

OND

3 years of experience and above.

Call center or customer service experience preferred.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

Strong analytical skills.

Able to give and receive constructive criticism.

Excellent listening skills and an empathetic voice and manner.

Dedication to customer satisfaction.

Basic knowledge of computer software and office systems.

Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.

Familiarity with all of the services offered by the company.

Job Type: Full-time

Pay: ₦120,000.00 - ₦150,000.00 per month

Ability to commute/relocate:

• Ikeja: Reliably commute or planning to relocate before starting work (Required)

Education:

• National Diploma (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• English fluently (Required)

Work Location: In person