Customer Service Representative

Customer Service Representative II

Location: Vadnais Heights, MN - Hybrid

What is IP Corporation?

IP Corporation is a privately held, family-owned chemical manufacturing organization with more than 70 years of stability, innovation, and growth. Headquartered in Minnesota, IP Corporation supports a portfolio of operating companies that manufacture and distribute resins, gel coats, composite materials, and specialty polymer solutions used across a wide range of industrial applications.

Our operating companies, Interplastic Corporation, North American Composites, HK Research, and Molding Products, work together to deliver technical expertise, high-quality products, and long-term partnerships to customers around the world. We are known for our customer-first mindset, strong technical capabilities, and collaborative culture built on trust and continuous improvement.

What is a Customer Service Representative II?

The Customer Service Representative II is responsible for managing customer interactions, order processing, and issue resolution with a higher level of independence and complexity. This role supports customer accounts, coordinates closely with Sales, Supply Chain, and Operations, and ensures accurate and timely execution of orders. The position plays a key role in maintaining strong customer relationships, resolving issues efficiently, and contributing to overall service performance.

What You Can Expect to Do as a Customer Service Representative II:

• Process and manage customer orders with a high level of accuracy and ownership.

• Serve as a primary point of contact for assigned customer accounts.

• Respond to customer inquiries related to orders, products, pricing, and delivery timelines.

• Coordinate with internal teams to ensure timely and accurate order fulfillment.

• Monitor order status and proactively communicate updates or potential issues.

• Resolve order discrepancies, billing concerns, and service issues independently when possible.

• Maintain accurate customer and order data within ERP and CRM systems.

• Identify opportunities to improve processes and enhance customer experience.

• Support onboarding and training of Customer Service Representative I team members as needed.

What We Are Looking For in a Customer Service Representative II:

Required Qualifications

• High school diploma or equivalent required.

• 2-4 years of experience in customer service, order management, or a related role.

• Strong understanding of customer service processes and order-to-cash workflows.

• Experience working with ERP systems such as SAP, Oracle, or similar.

• Proficiency with Microsoft Office tools.

• Excellent communication and problem-solving skills.

• Strong organizational skills and attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Ability to work independently while collaborating with cross-functional teams.

Preferred Qualifications

• Associate or bachelor's degree preferred.

• Manufacturing or distribution experience preferred.

Why Join IP Corporation?

• Be part of a stable, privately held organization with more than 70 years of success and industry leadership.

• Competitive benefits including medical, dental, vision, generous PTO, and a 401(k) with company match.

• Opportunity to make a meaningful impact in a collaborative, values-driven organization where your contributions matter.

• Work alongside experienced professionals in an environment that encourages continuous learning, development, and career growth.

• Join a culture built on teamwork, integrity, innovation, and long-term customer partnerships.

• Contribute to products and solutions that support a wide range of industries across North America and beyond.

• Enjoy the benefits of a company that combines the stability of an established organization with the agility and entrepreneurial spirit to drive innovation and continuous improvement.

Physical Requirements and Work Environment

• Ability to work in an office environment.

• Ability to sit, stand, and use computer equipment for extended periods.

• Ability to occasionally lift office supplies and materials as needed.

IP Corporation is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.