Customer Service Representative

Fast growing family based business with excellent benefits!

Service Advisor / Customer Service Representative

What the role involves
As the first person customers meet when they arrive at our shop, you’ll set the tone for their whole experience. You’ll nurture strong customer relationships and walk people through repair information and the pricing behind estimates and insurance claims. We want a dependable, driven person with a sharp eye for detail who can manage their own workload efficiently while keeping customers’ satisfaction and needs front and center.

The basics

• Full-time, paid hourly
• Monday through Friday, 9:00 am to 6:00 pm
• Generous benefits plan

What you’ll do

Reception and communication

• Welcome customers in person and on the phone, and figure out what service they’re looking for
• Handle incoming calls and emails, and reply to text messages
• Pay close attention to customers’ needs and concerns
• Take care of general phone and computer tasks

Intake and documentation

• Gather customer and vehicle details
• Pull MPI and other insurer claims into our system
• Prepare work orders and invoices

Billing and account management

• Review repair orders for accuracy and pre-close them
• Bill customer accounts
• Collect outstanding payments and signatures

Customer experience

• Keep customers informed at each stage of their repair
• Resolve complaints and small issues
• Deliver an outstanding customer experience
• Encourage and grow positive feedback and reviews

What you’ll bring

Essential qualifications

• At least 2 years of customer service experience in the automotive industry
• Familiarity with MPI claims processes and procedures
• Understanding of payment processing
• Working knowledge of Microsoft programs and general IT.

Personal strengths and abilities

• Delivers great service
• Handles unhappy customers with professionalism
• Communicates clearly, listens well, and relates easily to people
• Solves problems creatively and makes sound decisions
• Detail-oriented, organized, and skilled at managing time
• Juggles multiple tasks and stays composed and professional during busy, fast-moving periods
• Comfortable working solo or alongside a team

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Experience:

• Collision center : 1 year (preferred)
• Administrative: 1 year (required)

Work Location: In person