Customer Service Representative

Role Overview: The Operations Support Associate ensures operational accuracy, compliance, and risk mitigation by auditing membership, loan, IRA, and account activities.

Key Responsibilities: Conduct audits to verify quality and compliance, manage title perfection and lien releases for consumer collateral loans, complete branch and operational reports, and process online memberships and address changes.

Qualifications & Skills: High School diploma with 2-3 years in financial services, strong attention to detail, excellent verbal and written communication skills, and regulatory knowledge related to account opening and lending.

Additional Information: The role offers competitive compensation, benefits, career growth opportunities, and additional perks such as tuition assistance, wellness programs, and community engagement.

Note: The position is remote eligible up to 20%, with a focus on maintaining compliance, operational integrity, and supporting credit union functions.