Customer Service Representative

About Globeia

Globeia is a global identity verification and document services company with ten offices across North America, Europe, Australia and India, and a network of associates in more than 65 cities worldwide. We help people and businesses get the documents they need to move, work and operate across borders.

About the Role

Globeia is expanding its team in Gurugram and seeking a dedicated Customer Service Representative to join our operations team. This role is pivotal in supporting our clients across the Globe, We are looking for a proactive, detail-oriented professional who thrives in a quiet, focused environment and can manage customer inquiries efficiently across multiple channels.

Responsibilities

• Manage customer queries via email, chat, and calls with clear and timely responses.
• Guide customers through document requirements, application processes, and service updates.
• Track requests, resolve issues, and ensure timely follow-ups.
• Coordinate with internal teams to ensure smooth service delivery.
• Maintain accurate customer records and keep customers updated on progress.
• Identify recurring issues and suggest ways to improve the customer experience

Requirements

• Location: Must be based in or willing to relocate to Gurugram, India .
• Problem Solving: Strong customer-service mindset with proven problem-solving abilities
• Communication: Excellent verbal and written communication skills in English.
• Tech-Savvy: Comfortable using CRM platforms, online tools, and Google Workspace.
• Resilience: Ability to maintain high energy and focus levels during night hours; prior experience managing sleep cycles for night shifts is a plus.

Preferred Experience

• Prior customer service experience is must
• Experience in background checks, document verification, or related service industries is an asset

What We Offer

• Competitive salary
• Opportunity to work with a global team and international clientele.