Customer Service Representative

Location: Lekki, Lagos
Job Type: Full-time
Pay: ₦150,000.00 per month

About the Role

We are seeking a smart, customer-focused Customer Service Representative (CSR) to join our team. You will serve as the frontline voice and face of our company, interacting directly with customers to answer questions and resolve complaints.

The ideal candidate will be responsible for attending to customers, processing orders accurately, and ensuring excellent service delivery at all times.

Key Responsibilities

• Welcome and attend to customers promptly, courteously and professionally
• Answer questions about our menu, prices, promotions and services with confidence
• Take customer orders accurately and process them correctly
• Confirm order details with customers to avoid errors
• Handle payments accurately and issue receipts
• Handle customer inquiries and complaints calmly and effectively, and escalate unresolved issues to the appropriate supervisor or manager
• Communicate orders clearly and on time to the kitchen and dispatch teams
• Follow up to make sure orders are prepared and delivered within expected times
• Work closely with colleagues to keep service smooth, especially during busy periods
• Keep your workstation clean, tidy and well organized at all times
• Follow company standards for hygiene, grooming and customer service
• Promote a positive customer experience at every interaction

Requirements

• Minimum of a B.Sc degree in any discipline
• Customer service experience is an advantage
• Candidates should reside in or around any of the following locations: Admiralty, Osapa, Ikota, Opebi, Surulere, Orchid or Ikoyi.

Skills and Attributes

• Strong communication and interpersonal skills
• Ability to stay calm, patient and polite when dealing with customers
• Ability to work in a fast-paced environment and handle pressure
• Good attention to detail and accuracy in handling orders and payments
• A team player with a positive, can do attitude
• Smart, energetic and well-presented

Work Location: In person